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Discover client services with personalized assistance. A Client Care Advisor is available to support you with any inquiries Monday through Friday, from 8:00 AM to 4:00 PM EST.
FAQS
CLIENT CARE
We believe authentic beauty is not about following trends, it’s about discovering what works beautifully for your personal needs. Finding the right products begins with understanding what your skin needs most today. If you’re unsure where to begin, contact us for a personalized beauty consultation. Our email consult begins with discovering your skin type, considers your skin goals, and guides you toward the formulas that helps you build your ritual.
We offer a selection of secure and convenient payment options to make your shopping experience seamless. Accepted payment methods include Visa, Mastercard, AmEx, and Discover credit and debit cards. All transactions are secure and encrypted.
We carefully prepare each order to ensure it arrives perfectly. All items are shipped via USPS or UPS from Atlanta, Georgia. Please allow 3–5 business days for US delivery and 7–10 business days for International delivery. Once your purchase is complete, you will receive a confirmation email with your shipping details and tracking information. If you require additional shipping services or assistance, please contact a Client Care Advisor at oillenatural@gmail.com
We invite clients to contact a Client Care Advisor prior to purchase for guidance in selecting the perfect products. For hygiene and integrity, all purchases are eligible for exchange only; cash refunds are unavailable. Damaged or defective items will be promptly replaced. Exchanges must be requested within 14 business days with original packaging and proof of purchase at oillenatural@gmail.com. It is our privilege to serve you.
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